Boost to Global Market for Plus500 - SD

Boost to Global Market for Plus500

Challenge

The Plus500 is a rapidly growing CFD provider in Europe and Asia and is currently offering its portfolio of over 1000 instruments to over a million clients. With the head office based in London, its development and 24\7 support teams are located in Ukraine.

The nature of Plus500’s proprietary technology enables it to expand into new geographies without the need for a physical presence in the market. This, in turn, requires a customer support team that works considering the time difference.

First response time improved from 24hrs to 15 minutes after the request

Providing customers with 24/7 support services including holidays and weekends

Providing various support lines

Daily reporting on system performance

Server notifications monitoring

Direct server support from the SD Solutions Team

Solution

SD Solutions supplies 24\7 support services with different levels of complexity. Having shown excellent crisis strategy during peak loads, the company managed to increase its resources (by 18 employees) in the short term and, as a result, met the clients’ expectations.

The manager of the support team is provided by the SD Solution group and holds such responsibilities as onboarding of new employees, training, and administration.

Results

  • By performing high-quality services Plus500 remains a competitive platform on the global market capable of supporting successful businesses by providing Contracts for Difference (CFDs), delivering trading facilities on shares, forex, commodities, cryptocurrencies, ETFs, options, and indices, alongside innovative trading technology.

SD Solutions is our trusted partner for two verticals: mobile development & customer support. Being a CEO at Plus500 BOS, I would highly recommend this company if you need to extend your team with great professionals promptly and without losing quality in communications and infrastructure.

Alon Cohen Naznin

CEO Plus500 BOS

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