Plus500 is a leading provider of Contracts for Difference (CFDs). They offer trading on shares, forex, commodities, cryptocurrencies, ETFs, options, and new trading technology. Plus500 is a expanding in Europe and Asia CFD provider. The company has over a 1,000 tools and more than a million Clients.
Plus500 HQs are located in London, but its development and support teams are located in Ukraine. Furthermore, the company can grow into new markets without an actual presence there thanks to its technology. Thus, the customer service team needs to work within the different time zones. The SD Solutions task was to find the best professionals with the fitting background to establish a strong team.
SD Solutions offers different levels of support, available around the clock. We did a great job of handling a crisis during its busiest times. As a result, we quickly hired 18 more people and met the Client’s expectations. The SD Solutions group also provides the Support Team Manager, accountable for onboarding, training, and administration.
“SD Solutions is our trusted partner for two verticals: mobile development & customer support. Being a CEO at Plus500 BOS, I would highly recommend this company if you need to extend your team with great professionals promptly and without losing quality in communications and infrastructure.” Alon Cohen Naznin CEO Plus500 BOS
The first response time went from 24 hours to 15 minutes. As a result, the company started helping customers around the clock, even on holidays and weekends. Plus 500 has also set up a daily report on system performance and a monitoring system for server notifications.
Plus500 is still a competitive platform on the global market because it provides high-quality services. It can help businesses succeed by offering Contracts for Difference (CFDs), trading facilities for shares, forex, commodities, cryptocurrencies, ETFs, options, indices, and innovative trading technology.