Boost to Global Market for Plus500

Client

Plus500 is a leading provider of Contracts for Difference (CFDs), delivering trading facilities on shares, forex, commodities, cryptocurrencies, ETFs, options, and indices, alongside innovative trading technology. The Plus500 is a rapidly growing CFD provider in Europe and Asia and is currently offering its portfolio of over 1000 instruments to over a million clients.

Challenge

With the head office based in London, its development and 24\7 support teams are located in Ukraine. The nature of Plus500’s proprietary technology enables it to expand into new geographies without the need for a physical presence in the market. This, in turn, requires a customer support team that works considering the time difference. SD Solution’s task was to find the best choice of specialists with the needed background and sufficient skills who would be able to create a strong proficient team.

Solution

SD Solutions supplies 24\7 support services with different levels of complexity. Having shown excellent crisis strategy during peak loads, the company managed to increase its resources (by 18 employees) in the short term and, as a result, met the clients’ expectations. The manager of the support team is provided by the SD Solution group and holds such responsibilities as onboarding of new employees, training, and administration.

SD Solutions is our trusted partner for two verticals: mobile development & customer support. Being a CEO at Plus500 BOS, I would highly recommend this company if you need to extend your team with great professionals promptly and without losing quality in communications and infrastructure.” Alon Cohen Naznin CEO  Plus500 BOS

Outcome

The first response time improved from 24hrs to 15 minutes after the request, and the company started providing customers with 24/7 support services, including holidays and weekends, using various support lines. Plus 500 has implemented a daily reporting on system performance and server notifications monitoring. By performing high-quality services, Plus500 remains a competitive platform on the global market capable of supporting successful businesses by providing Contracts for Difference (CFDs), delivering trading facilities on shares, forex, commodities, cryptocurrencies, ETFs, options, and indices, alongside innovative trading technology.

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